Helping small business owners streamline for profitable growth - without having to work (even) harder
If a lack of structure is slowing you down, the answer isn't "working harder"- it's better systems.
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I help you build your business with clear systems and processes, so you can reclaim control of your time and run a business that works for you, not the other way around.
Do you have any of these issues?
Lead Gaps
You’re getting leads but losing them in the gaps between your inbox and your spreadsheets
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Bottlenecks
Your business processes are trapped in your head, meaning you can't delegate without things breaking​
Delivery Gaps
Clients are quibbling over invoices because your delivery isn’t meeting their expectations
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Tech Gaps
You have a CRM, but it's not integrated and it's difficult to manage all the various tools you use
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Are you also:
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Juggling too many tools and spreadsheets?
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Relying on memory or inboxes to manage follow-ups?
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Making silly mistakes because you’re so busy?
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Worried your business isn’t growing as fast, or as smoothly, as you like?
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Afraid that quality of delivery will dip as you scale?
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Worried that if you take on one more client, you could damage your business reputation and you’ll lose clients?
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The good news!
With the right systems and structure in place, your business can grow without chaos. You don’t need to hire a full-time ops manager (yet) – you just need a setup that works.
Here's how I can help:
I offer a range of services designed to help you get your business running efficiently and profitably
Scale-Ready Review
Want to find out what's getting in the way of your business growing?
We'll review how your business works, end to end - from lead to final invoice.
We'll find the structural leaks costing you time, money or reputation.
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The outcome?
Total operational clarity and a clear set of recommendations on where improvements can be made
Targeted Process Fixes
If you want to focus on one aspect of your processes - sales or delivery, there are two options:
Sales Process Fix
I'll help you plug the revenue leaks using Capsule CRM to capture and manage your sales process.
The outcome?
A consistent sales process ensures you don't miss a single follow-up and increase your sales.
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Client Delivery Fix
I'll help you map the ideal client process from onboarding to invoicing using Capsule.
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The outcome?
A consistent delivery process for all your clients with satisfaction guaranteed.
Capsule CRM services
Full Capsule CRM build
if you're implementing Capsule, but don't have the time or energy, I offer a full done-for-you build.
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Done-with-you Capsule build
If you're implementing Capsule and would like to build it yourself, but need support - the Capsule Companion Package could be right for you.
Capsule Focus Session
A 90-minute session to solve a specific issue you're having with Capsule or as a quick start session if you're on a tight budget.
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Why I don't offer 'magic bullets'
I don't believe in hollow promises that you'll double your revenue in less than three months. I've yet to find the magic bullet that delivers these kinds of results.
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I value honesty and practicality, and I know that juggling your business whilst making changes takes time.
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But I can promise that the work we do together will deliver results. I've co-owned a business that grew from nothing to 30 billable consultants and I've helped solo founders grow from an annual turnover of £85k to £500k. In the first example, it took 18 months, and in the second, it's taken five years.
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I pride myself on providing practical and tangible solutions that work for your business.
Ready to see where your business could go?
Let's have a 30-minute chat. No hard sell, just a conversation about where you are with your business at the moment and what challenges you're facing. If I think I can help you, I will share how and if I don't think I can, I will either point you in the direction of someone else who might be better suited, or share some useful resources with you.
“Karen has brought order, process, discipline and challenge to Salentis UK. She manages all operational aspects of client projects (from onboarding associates, tracking the projects to invoicing) leaving me free to concentrate on delivery and business development. She is a trusted member of the team and that has allowed me to get back my life knowing that everything is ticking along without me when I'm away.
Salentis UK now has the capacity to deal with more business and generate greater turnover"
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CEO - Salentis International